Watch a customer walk through the sliding glass doors of a dealership, and you can often spot the exact moment their guard goes up. Their body language shifts. They might […]

Walk onto almost any dealership floor in the final days of the month, and you can practically feel the hum of anxiety. It can often be a frantic, adrenaline-fueled scramble […]

“Did I hire talent, or did I just fill a chair?” The dust has finally settled in January. The “New Year, New Energy” buzz is quieting down, the balloons from […]

Why the most important part of your dealership needs a break If you walk onto a showroom floor in mid-December, you can feel the frequency. It is a specific kind […]

Why it’s time to stop recycling sales talent There is a familiar, frustrating cycle that plays out in dealerships across South Africa. A sales executive leaves, and the panic to […]

A few decades ago, good customer service in the motor trade meant remembering a client’s name, offering a decent cup of coffee (or a branded bottle of filtered water), and […]

It’s not always easy to take the next step In any dealership, it’s easy to get caught up in the daily grind—month-end targets, stock arrivals, lead follow-ups, service queues, customer […]

A guide for the motor industry For years, dealerships relied on newspaper ads, a prime spot on the showroom floor, and a big smile at the door to bring customers […]

It’s a skill for life When people think about sales, they often picture it as a stepping-stone, or even a stop-gap. A job you do for a while before moving […]

Building a sustainable talent strategy In the motor industry, we love a quick win. Close the deal, fill the role, move on. It’s tempting to think the same way when […]